SUPPORT
CSI is serious about service and support. We back every system, before and after the sale, with product documentation and assistance; quick turnaround shipping; in-depth technical support for users; and extensive on-line product and technical information. Choose from the options below for fast answers to your questions. Our latest update is always available on our website. Please check our New Release notes for latest update.
Please note as of Jan 1 2003, we have discontinued our DOS version and have dropped the support as of Jan 2004. If you are still using the DOS version you may upgrade to our latest .NET version. We will transfer your existing transactions and customers at no extra charge. Click here to upgrade.
Remote Login
To get online support use the following link to run our remote support program. We will then be able to access your system bypassing any firewalls. Please make sure our support staff is expecting your support request to accept the invitation.
Help Desk 1 | Help Desk 2 | Help Desk 3 | Help Desk 4 | Help Desk 5
CSI License Renewal Process
In order to keep in touch with our customers, CSI license is required to be re-registered annually. License renewal message pops-up 3 weeks in advance to give users sufficient time to contact CSI.
Renewal Process for Customers that are on CSI Support Program:
If you have signed up for CSI support program, you may renew your license through our website automatically and have access to the latest upgrades/manuals. Please register online to obtain your system activation and upgrades. Click on the following link and select New customers. If you are already registered, select Returning Customers option. Logon, then select registration. Copy and paste the security code from your registration screen enter your name, phone#, address and select Submit. Enter/Copy the security code in registration screen and press Register.
Renewal Process for Customers that are Not on CSI Support Program:
If you are not on our support program, you may register by phone, email or internet. There is no charge for software renewal, however in order to keep your software up to date and be able to give proper support, you are required to update your software at least once every 3 years. Your license WILL not be re-registered if the software version is out of date. For additional information on our upgrade or support please visit here.
If you are not interested in keeping your software up to date and require no support, please click here to download/sign our support refusal form and return to CSI ASAP.
Register By Phone, email/Helpdesk
If you prefer to register by phone, please call our support line 416-497-0370, or toll-free 1-888-836-7274 x41. When calling, please make sure to have your system Security code ready.
To get your Security Code, on your server computer, Exit the program and go back in. You should get the registration screen. After obtaining your Registration Code, enter it on the Reg. Code Field and select Register. If you have internet connection after contacting tech support, select appropriate Help desk and press invite. This would allow our support staff to logon and do the activation for you.
Alternatively you may select email option to email the registration code to obtain your password.
Support Options
- Help Desk Support to report Bugs, Ask Questions, Make Suggestions
- Frequently Asked Questions
- New Release Notes
- Windows Live Messenger , use csi_support1@live.com to chat live.
We believe that having your business is both a privilege and a responsibility. We hope to maintain that business by providing you with the best possible service.
In order to help you to concentrate on your business, it is crucial that CSI provides first class support that complement our information system solutions. Click to view our support program.
We would like to ensure that you continue to operate your system smoothly and take advantage of the latest upgrades.
We have made our support fee the lowest in the industry (as low as .78c per day), in order to encourage all of our customers to sign up, and protect their investment.
The support fee will be used towards development of new features and enhancement in order to keep up with the latest technology and business changes in the industry. The support gives you the following privileges:
- Diagnosing Software failures and assistance;
- Correcting Software defects;
- Unlimited Toll-free, online and internet assistance;
- Periodic Updates including bug fixes and enhancements;
- Access to our emergency support line during off-shift hours
- Database Maintenance, and backup
Should you wish to sign up, simply visit our website and purchase the support package using our secure website and download upgrades automatically to your system whenever there is a new upgrade.
You should be able to find answers to most of your support questions under FAQ, or Bugs links. Please check these links for possible solutions to your problem.
Free International Phone Calls
If you like to call our office from overseas for free and have internet connection, you may install Skype system, and call our office. Our Skype userid is ComputerSystemsint. To download Skype, click here. Add ComputerSystems to your contact name, then make the call.
If you have Windows Live Messenger, you may chat using our messenger user id: csi_support1@live.com. You need a Microphone and speakers to make the phone call. Our office hours are Monday to Friday 9:00AM to 6:00PM Eastern Standard Time.