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Support via Web Site

You should be able to find answers to most of your support questions under our support link. Please check these link for possible solutions to your problem.

US: $FREE
Canadian: $FREE

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Phone/email support for first 90 days with new licenses

We provide online unlimited support for the first 90 days to enable users to learn the new system and be comfortable. After such date you may purchase our support contract.

Please see the following offering for our support contract.

Phone/email support for first 90 days with new licenses

US: $FREE
Canadian: $FREE

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Phone/email support after initial period (each 30 minutes)

Hourly support is provided on a per call basis at a rate of US$40 / CA$55 per 30 minutes, rounded up to the next 30 minutes.

US: $40.00
Canadian: $55.00

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Elite Support Contract for 1 Year (Unlimited Support Calls)

Elite support contract includes unlimited phone, online and e-mail support, and free updates with version upgrades. Response time within 3 hours during prime-shift hours.

Support contracts are automatically renewed and invoiced every year unless otherwise stated.

Elite Support Contract for 1 Year (Unlimited Support Calls)

US: $285.00
Canadian: $330.00

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Per Station

US: $49.00
Canadian: $55.00

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Priority Support Contract for 1 Year (Unlimited Support Calls)

Priority support contract includes unlimited phone, online and e-mail support, and free updates, and minor customized changes with version upgrades. Response time within 1 hour during prime-shift hours, and 2 hours within off-shift hours.

Support contracts are automatically renewed and invoiced every year unless otherwise stated.

Priority Support Contract for 1 Year (Unlimited Support Calls)

US: $395.00
Canadian: $450.00

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PerStation

US: $58.00
Canadian: $65.00

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